GENERAL PET POLICY

All animals must be spayed/neutered after 2 years of age. We do not take animals that are still intact after this point due to safety and insurance reasons. All dogs over one year of age that exhibit aggression, marking, or are being treated aggressively by other dogs will be asked to spay/neuter before they can come back.

1. Pet owners are responsible for providing food, treats if there are dietary/allergy restrictions, necessary medications, and a proper leash and harness if you would like them walked. If you do not bring your own bowl, you are risking your dog's dietary health and we are not responsible for any allergic reactions or illness that results from this.

2. All medical issues, allergies, and restrictions are to be written down and signed off on by both ourselves and the pet owner. We are not responsible for any injury that may occur if we are not provided with this documentation. Owners will be provided with a copy of the acknowledgement.

3. All animals must be up to date on vaccines and have an active Kennel Cough vaccination. It is recommended that your pet receive the kennel cough vaccine every six months if regularly in daycare or boarding. We are not responsible for any illnesses your pet contracts if they are not properly vaccinated.

4. All animals must have active flea and tick protection regardless of the season. Should your pet have fleas and this is transferred to other animals, we will charge you for the care needed to remove the fleas from the animals and our home.

5. We do not accept animal aggressive pets. Should your pet show themselves to be aggressive for any reason they will be isolated and we will re-locate their care to another sitter using the Rover.com pet sitting service.

6. You are responsible for your pets food. If your pet runs out of food while here, we will charge a $5 fee per meal that we feed from our own stock. If you would like us to purchase food for your pet, this will incur our $50 pick up/drop off fee on top of food costs.

7. We provide a discounted rate for extended boarding stays. This discount is not applicable to pets that are not spayed/neutered, pets that have anxiety issues that make it so that we cannot leave the home at all without them, as well as pets that are not properly housetrained. We provide grace for 3 accidents within a 24 hour period. Exceeding that is a loss of discounted rates in the future, until pet is shown to be properly housetrained.
   

PICK UP / DROP OFF POLICY

While we do not require you to drop off and pick up your pets within specific time frames, we do ask that we have full communication to ensure the safety of all the animals in our care. We pride ourselves on our flexibility and 24-hour availability.

• Owners must confirm pick up / drop off time 24 hours beforehand. Failure to do so limits the times available for you to bring your pets on short notice. If you show up for drop off without a scheduled time, that is your personal choice and you may be subject to waiting until our next available time slot

• We allow a 15 minute grace period if you are running late. If you are having difficulty getting here in time or your plans change, please contact us within the 15 minutes. Failure to do so will incur a non-refundable $20 fee for late pick-ups only. This fee cannot be paid for with gift cards or account credits. Failure to arrive on time for drop off will just limit when you can drop off your pet that day, unless you are dropping off between the hours of 10pm and 7am. Failure to arrive on time between these hours (10pm to 7am) will also incur a $20 fee, as we are closing late/opening early to accommodate you.

• If services are cancelled less than 48 hours before projected start time, you will be charged for 50% of the total booking cost. This is not refundable and cannot be transferred to new services.

• ALL DOGS MUST BE LEASHED UPON ARRIVAL. This is for their safety. If no leash is attached we will use a slip leash to bring them inside.

• Please do not open the door to let your pet in or out. Also, do not knock on any of the doors. Please text or call us and wait for us to come to you, as we are likely securing your pet and the other animals for safety reasons. Imagine your dog reacting to door knocks at home, and add 6 to 10 dogs to that amount of noise!
  

PAYMENT POLICY

All invoices must be paid in full before you bring your pet to us. We will not provide care until payment is received.

• We accept cash, credit, debit, direct bank transaction, and Venmo. We do not accept checks.

• If using Venmo, please put your dogs name and the invoice number and/or the dates of the service for the service you are paying for. Our Venmo is @Kayla-Papia

• Once payment goes over five days past due, your account can and will be closed without warning. You will not be welcome to make another account with us until you are paid in full.

• We do not offer refunds. Should you need to cancel service, we will attach your funds back to your account to be used on a future service. We do not offer refunds or credits if you decide to pick your pets up early from either daycare or boarding and these do not get credited to your account.
  

BOOKING

When you submit a booking request, that is not a confirmed booking. Until you receive an invoice from us, your booking is not confirmed.

• Bookings that do not have a drop off and pick up time listed within the notes will not be accepted or confirmed until this information is provided.

• Last minute bookings, while allowed, will not be accepted between the hours of 7pm and 7am.

• We do not accept bookings by phone. Please refer to your Client Portal to schedule a service or to message us for assistance in booking a service. We can also be reached by text message to schedule services.

• We do not offer refunds for boardings that end earlier than expected.

• Lastly, we do not hold spots for any reason. We are a first come, first serve business and we like to be fair to everyone. We require all services to be officially booked.

DAYCARE PACKAGES

The daycare package is $100 and applies to five days of daycare.

• If you have more than one dog, each additional dog is $15 a day.

• Payment is due in full before any daycare services begin

• As stated in the package information, this package is non-refundable and expires after 30 days.